Audio visual systems support, av product support

System & Product Support...
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AVI Systems offers a wide range of after-sale system and product support. Remember, the standard manufacturer's warranties cover "in-depot" repair only, meaning you would be responsible for getting the malfunctioning equipment to an authorized service center. In an integrated room environment, this becomes unfeasible.

 

Additionally, nearly 80% of all trouble calls within the first 90 days of a system are "operational" issues – which would be charged to the customer who does not have a service support in place.

 

System Support

You need your audio visual, telepresence and broadcast systems up and running at all times. Our System Support protect your entire system around the clock. You’ll find peace of mind knowing that the technical engineers who built your system are available at a moment’s notice to fully support it.

 

System Support by Pro Support also provide a great way to budget for service needs, by offering:

 

  • Unlimited telephone support

  • Unlimited on-site support visits

  • Unlimited operator training

  • First response for on-site support visits

  • Loaner projectors and flat screens (under 50")

  • Continuing (two) "re-certifications" per year

  • Certified per AVI Systems' standard Pro Support checklist

  • Recycling fees included

  • Repair or replacement of hardware electronics guaranteed

  • Asset Tracking and end-of-life reporting 

 

System Support Advantages

Annual system support are a great way to ensure that your high-tech audio visual, telepresence and broadcast equipment stays in peak condition. Here are just some of the advantages:

 

  • Covers parts and labor for every component in your contract

  • Assures optimum equipment performance

  • Gives you emergency service within 8 business hours of your call

  • Acts like an insurance program to protect your repair budget

  • Protects your investment

  • Reduces the need for emergency service calls

  • Resolves operational issues faster - with help desk access

  • Allows you to budget service costs

  • Allows you to schedule part replacement for less downtime

  • Increases confidence that your system is functioning at all times

 

Product Support Agreements

AVI Systems also offers support for single products. Our product support offer you an additional 3 years of equipment support and repair after the manufacturer’s warranty runs out (generally after 1 year).
 

Our product support ensure that your technology investment will remain intact through the usable life of a typical audio visual component; should your covered product fail, you simply bring it to your local AVI Systems service center for repair. This gives you access to service without having to secure funding for that service.

 

Next Steps

To discuss the system and product support options that might be right for your organization, please contact us or call 800.488.4954.

 
 

Call AVI Systems: 800.488.4954

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Client Review: United Defense

"The SSA contract we have with AVI [Systems] has allowed us quick solutions to our problems.  Your service technician has been very efficient, knowledgeable, helpful and friendly with all service calls he has made here. He always pays attention to the big and small details. Almost after every visit here, he calls to see if everything is working properly. Thanks to the superb customer service from these employees, our working relationship with AVI [Systems] will continue to be appreciated."

 
Jan Baker, United Defense
Yorktown Conference Center
Fridley, MN


To design, integrate and support complex audio visual, telepresence and broadcast systems at a competitive price.