AVI Insight collects performance and utilization data from the technology installed at a client’s site. This information enables AVI to identify issues before they become problems, and to expedite resolution when problems do occur. It also gives clients insight into how their technology is being used, and can help them allocate resources more efficiently.
Real-time monitoring enables AVI to respond proactively when issues occur – often before a client even realizes there is a problem. AVI Insight integrates with AVI PRO Support to enable timely diagnostics, the speedy repair/replacement of failed components, and the deployment of field service personnel as needed.
AVI Insight transforms data into focused knowledge through built-in report generation for each technology practice monitored, including AV, video & unified communications and digital signage. Executive reports reveal how broadly and often services are being used and how well technical support is responding to problems. Technical reports reveal specific performance trends for components or systems.
Analytics, along with executive and technical reports, enable clients to benchmark equipment performance, improve workforce productivity, and establish the ROI of deployed components. By enabling executives to determine the value that specific technologies bring to their businesses, these analytics become powerful tools to guide or justify investments in products or services.
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How AVI Insight Works
AVI Insight relies on a server, or “data collector,” that resides on the client’s network. The data collector monitors all networked devices and communicates essential data to AVI Insight via a secure outbound socket. The data collector is the ONLY device that communicates outside the client network. Once the data has been securely stored in AVI Insight’s database, users and support personnel can immediately view the live data on dashboards or create reports to summarize the data collected.