What to Know When Working with an AV Partner

Walk into a typical meeting room. It has a wall-mounted display, a way to hardwire in your computer, and a phone system.

Arriving a few minutes early, you set up and get ready for the meeting, which demands that you share content with others.

Maybe you’re thinking, “Hopefully, everything works.”

You know that sometimes technology can glitch out or lag behind. You’ve likely been in a meet room where the technology just isn’t working as it should for one reason or another.

You try to figure it out, but the clock is ticking and the meeting is about to start with or without you.

Schedule a free AV assessment with AVI Systems to learn more about what an integrator can do for you.

Maybe the screen comes up, maybe it doesn’t. Either way, when you’re in this situation, you need it fixed so you can simply meet with others.

While totally common, these sorts of situations shouldn’t happen. There shouldn’t be a subtle anxiety that comes when walking into a meeting room, or firing up the display.

Technology should work together seamlessly so that you can meet with others, share content and stay productive, without having to overcome AV (audiovisual) issues.

Related: 13 Questions to Ask Every AV Integrator

You should just have to walk in, sit down, and everything should work according to plan. You shouldn’t have to untangle cables, peer behind the monitor, or frantically open up Google to troubleshoot.

“I’m a physician. I’m not an expert in AV,” said Jon Allen, director of simulation training at the University of North Dakota (UND). “AV is really complicated and frankly, way above my head.”

Read what we did for UND in this free case study.

For those in medicine, education or any other field, the technology and what it does shouldn’t be complicated.

The technology should be simple to use, and it should have a similar interface so that it’s easily adopted for employees. It shouldn’t seem like a “crutch to those using it,” said Eric Pond, technical services manager at Greenheck Fan Corp. (Read the Greenheck case study here.)

Working with an AV partner takes away those issues, those second guesses, and self-led computer diagnoses.

In turn, you’ll gain a custom solution that works each time you walk into a meeting; a solution that’s also streamlined so it’s easy to use and predictable. You’ll also gain ongoing support for your AV system, which includes training.

When you walk into a meeting space and try to bring up a presentation on the big screen, it should work the first time with no hassle, or second-guessing why it’s not working.

An AV partner works with you to identify your needs and wants when it comes to a conference room, a huddle space, an alarm or paging system, an auditorium or any other space that requires AV technology.

You might need a simple huddle room setup or you might need something more sophisticated, because you’re a national or global company, providing numerous services to people in various locales.

No matter the situation, working with an AV partner takes the stress out of identifying solutions that are going to work time and time again.

The partner’s engineers go to work to design an AV system that fits the space’s requirements, including its dimensions, material, and existing systems. And in the end, you’ll get a system tailored to your business needs so that you can keep moving forward day after day.

The system might include multiple devices from various manufacturers so that you’re getting the best possible solution for your budget and your needs. And, before being installed on site, technicians build and test the system to make sure that it’ll work without problems when it’s installed in your building.

AV partners should work with you from start to finish to ensure that every need is met and that the system works for you in a way that’s going to maximize your ROI.

And although it’s unlikely, given the pre-install testing, in the event that something does go wrong, partners should offer ongoing support to troubleshoot and address the issue at hand – whether online, over the phone or in person.

Learn more about AVI Systems’ Proven Process, which includes Global Pro Support.

Once you’ve approached an AV partner about your needs, the relationship should be long-term, with open lines of communication that keep both parties looped in. “When you work with someone for so long, they become your family – like brothers and sisters,” said Derrick Hammonds, manager or information systems at 4 Bears Casino and Lodge Event Center. (Get the case study.)

At the end of the day, a partner should have the experience to solve your technical challenges by building a system that achieves what it’s supposed to. That way, the technology opens the lines of communication and then gets out of the way.