SYSTEMS SUPPORT

SEAMLESS SUPPORT FOR INTEGRATED SOLUTIONS.
Rely on our certified team of experts to keep your system up and running. With unlimited onsite support and telephone support available, AVI experts can diagnose, repair and maintain your entire AV system in a more timely and affordable manner. Annual support plans are available with the option to upgrade to a three-year solution to ensure year-to-year re-certification. Additional services for video conferencing systems, video editing and production systems and a host of other applications are available on a time and materials standard rate.

AVI SYSTEMS SUPPORT DELIVERS:

  • Unlimited telephone support – within 2 business hour response time
  • Priority onsite support – onsite within 8 business hours
  • Unlimited operator training and re-training
  • Unlimited support for user error
  • Repair or replacement of equipment failures
  • Software updates
  • Biannual system re-certification
  • Asset tracking
  • End-of-life reporting
  • Recycling disposal of equipment
  • Loaner flat screens up to 50” and tabletop projectors
  • Upgrade options for multiple-year coverage
  • Annual account review
  • Warranty and claims advocate
  • Freight covered
Access software update information for products from Polycom, Vidyo, Cisco, LifeSize and Pexip.