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13 Questions to Ask an AV Partner

Business July 5, 2016

AV partners offer free assessments for communication and collaboration projects all the time. But, what's equally important is your assessment of the partner. Do you know what to research and which questions to ask?

If you’re looking online, a few good places to start your research are on the blog and with testimonials or case studies. That way, not only will you learn more about what sort of areas the partner is an expert in, but you'll also see what sort of projects have been completed.

If you decide they look good enough, you can make that free assessment request. Before filling out that form, however, you should have a few questions in mind for the AV partner. Whether you want a huddle room or a complete AV system overhaul, the partner should be willing and able to answer all of your questions.

Here are 13 starter questions that you should ask every AV partner:

Learning About the AV Partner

1. What training and certification does your team have?

Having a versatile, credible team with a proven track record can make all the difference. 

2. What is your experience?

This is where you can dive deeper into past projects and case studies that might be similar to what you want for your own space.

3. What are your costs?

It's important for both parties to be clear and honest about what to expect about the cost. You have a set budget, and it's up to the partner to work with that dollar amount.

4. What warranties are included?

When it comes to AV, there's equipment involved. Knowing the warranties for products and services can make a difference in long-term costs.

5. What does the typical project process look like?

If the processes seem confusing or unclear, it's definitely worth asking what to expect from start to finish.

Learning About the Project

6. What are the specific project costs?

As the conversation continues, looking at an itemized cost can help keep each party organized so there aren't surprise costs along the way.

7. What are the timeframes and milestones?

Along with a budget, there's a timeline. Meeting a project deadline should be a top priority for the partner.

8. Will you provide detailed renderings?

CAD, or computer-aided design, renderings of spaces and projects can help shed light on the logistical side of outfitting a space with AV equipment.

9. What are the system infrastructure and operational requirements?

Being clear about infrastructure and operational requirements early on can save on delays or detours down the line.

10. Who would manage the project?

Having a known point of contact and project manager is a must. If you have questions or want updates on the project, you need to know who to contact.

11. What are the project details and scope of work?

Similarly, it's important to know from the top down what's expected for the project.

12. Is training included?

When it's all said and done, you need to know how to utilize your new space. The partner should walk you through how to use the technology, so you can maximize your ROI.

13. Do you offer ongoing support and management services?

As time goes on, even after the project has ended, having an open line of communication is critical if support is needed.

Finally, and most importantly, you will want to look at signs that a partner wants to build a long-term, mutually beneficial relationship. It shouldn't be about just winning projects. An AV partner should work in your best interest to meet deadlines, stay within budget, and provide ongoing support so that you feel comfortable in your new space.

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