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MANAGED SERVICES SOLUTIONS

Supplement Your IT Team with AVI’s Expertise

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You Deserve Better.

Implementation is just the beginning – you deserve a long-term partner who will help maximize your investment. Our comprehensive portfolio of managed services goes well beyond maintenance, including on-site staffing, meeting and advocate services, and monitoring tools to supplement your IT team. 

What makes our approach to managed services unique? We view it as part of the ecosystem created to align with your organization’s goals. This approach simplifies the challenges IT leaders face in managing visual collaboration technology and allows you to focus on more strategic work.

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Create Human Impact.

Whether you need managed services to support audiovisual, unified collaboration, or digital media, we’ll help enable your employees to communicate more effectively  and solve difficult problems. Our approach creates Human Impact and helps your employees stay productive.

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Next-gen Approach.

Technology changes constantly, requiring new expertise and processes that strain the best-resourced organizations. Aligned with IT service management models, our managed services deliver expertise and specialized tools to support both employees and your IT team.

It starts with PRO Development — the first step in understanding your IT objectives and how we can best supplement your team. With this foundation in place, our customized PRO Support plan delivers service solutions so your organization can better mitigate risk and shift from reactive to proactive.

CUSTOMER CARE
AVI INSIGHT
STRATEGIC ON-SITE STAFFING
ADVOCATE SERVICES
MEETING SERVICES

CUSTOMER CARE

Our extensive network provides local expertise whenever you need it.  

With more than 100 locations in 50 countries — staffed with trained and certified technicians and engineers — we offer a wide array of services to keep your organization running smoothly.   

Backed by our highly skilled PRO Support team and global support centers in Minneapolis to London and Singapore, we keep your systems running so your teams can focus on their priorities.

AVI INSIGHT

We produced an industry first — AVI Insight. Our proprietary, cloud-based software monitors systems that include equipment from any manufacturer, including Crestron, Poly, Biamp and others. 

With AVI Insight, we monitor and report on uptime, outages, and utilization to help you stay ahead of tech failures and inform your decisions about collaboration ecosystems.

Your team benefits from AVI Insight: 

  • Identify and resolve issues proactively
  • See a comprehensive view of all ecosystems
  • Generate insightful report automatically

STRATEGIC ON-SITE STAFFING

Nearly every organization today shares a common challenge. They must do more with less.

To succeed in such an environment, flexibility is key — especially in your staffing strategy. We offer a broad array of on-site staffing options, including Tier 1, 2, and 3 troubleshooting for your audiovisual, unified communications, and digital media technology.

Our highly skilled technicians provide on-site support for:

  • Asset management
  • Preventative maintenance
  • Meeting and event support
  • End-user training

ADVOCATE SERVICES

When IT staff becomes stretched thin, a more comprehensive managed services plan is in order. As advocates, we provide specific skills to round out your service operations and support your internal teams with 8/5 or 24/7 options.

Our skilled advocates help your team with: 

  • Problem management 
  • Software release management 
  • Service delivery management 
  • Usage and adoption training

MEETING SERVICES

Our meetings services ensure that your staff stays focused on important projects while putting collaboration and communication first. We support your board meetings, company-wide broadcasts, and morning huddles from scheduling to call launch to in-meeting support. This way users can focus on the meeting content and not the technology. 

We train your employees when new meeting technology is installed so they make the best use of this investment. After installation, our skilled technicians and engineers remain available to support you and make sure everything runs smoothly.

Additional Resources

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"Service is outstanding!! I am always satisfied with the work and the staff that attend to service needs."
Christopher Hall | Michigan State Housing Development Authority

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