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Solution Spotlight: New Advanced Management Service for Microsoft Teams

Blog April 20, 2023

As more businesses rely on Microsoft Teams Rooms for seamless communication and collaboration, IT administrators, managers, and directors need to ensure these tools perform optimally. But many IT teams don’t have the capacity or feel prepared to support AV technology. 

AVI Systems has helped hundreds of companies deploy more than 25,000 Microsoft Teams Rooms. If there’s one thing we’ve heard consistently from IT leaders, it’s this: you want AV that performs like good IT.  

We hear you. Installing the latest AV technology is only part of the equation. You also need a strategy to manage, maintain and support the technology – just like you manage other devices. Our new MTR Pro Advanced Service, helps your enterprise IT teams seamlessly optimize and maintain your organization's collaboration tools.  

The 5 benefits of outsourcing your Microsoft Teams Room management 

More than 270 million people globally use Microsoft Teams every day, making it the most popular and widely used platform in the world. And while the pandemic accelerated this tool’s adoption, it quickly became a business-critical tool that requires a new level of dependability.  

Here are some of the most significant benefits of implementing MTR Pro Advanced Services.  


Benefit #1: Tailored for IT teams  

We specifically designed our advanced management service with IT administrators, managers, and directors in mind. Our comprehensive set of tools and services ensures that your Microsoft Teams environment remains operational, optimized, and secure while allowing your internal IT team to focus on other critical aspects of their jobs. 


Benefit #2: Seamless integration and support  

MTR Pro Advanced services integrate seamlessly with your existing Microsoft Teams environment. AVI provides a comprehensive ITIL-based tiered or co-tiered incident management workflow, working closely with your IT staff to ensure speed to resolution. Our team of Microsoft engineers is always available remotely if you need assistance. Further, by taking advantage of our footprint of 30 U.S. locations, we can also provide on-site support if you need it.  


Benefit #3: Proactive 24/7 monitoring  

With our 24/7 proactive monitoring service, including self-healing through Microsoft’s AI and full integration with ServiceNow, we help identify and resolve potential issues before they impact your organization’s productivity. This transparent approach allows your IT team to stay aware of any problems, ensuring a seamless and uninterrupted Microsoft Teams experience for users.  


Benefit #4: Backed by Microsoft’s engineering team  

MTR Pro Advanced Service leverages the strength of our Microsoft Solutions experts, Magenium, which serves clients using Microsoft’s multi-tenant portal.  Because of our existing relationship with Microsoft, our MTR Pro Advanced service includes escalation paths to Microsoft’s engineering team, resulting in faster customer resolution and response times which is only available to a select group of partners. 


Benefit #5: Advanced analytics for informed decision-making  

Our service goes beyond simple monitoring. We provide your IT team with advanced analytics and insights, enabling you to make data-driven decisions for system improvements. You’ll get full incident and service history, usage reports, and more. By leveraging this information, your organization can optimize resources and identify areas of improvement for better collaboration experiences. 

Scalable managed services for Microsoft Teams Rooms 

As the global leader in systems integration for audiovisual and unified collaboration, AVI Systems built its MTR Pro Advanced service to help IT departments quickly scale. With our proactive monitoring, advanced analytics, and expert support, your IT teams can confidently focus on driving your business forward. 

Contact AVI Systems today to learn how our MTR Pro Advanced service can enhance your IT management experience. 

Interested in learning more about our managed service capabilities? Start here!



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