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What You Need to Know About Managed Services

Audiovisual November 15, 2016

What are managed services — really? Support services have been around since way before the days that repair and maintenance workers would make their rounds to see if you’d hire them to repair your barn.The problem-fixing mentality stuck around through the days when you would have to call for help when your video conferencing equipment wouldn’t work.

Available services have evolved to include not just support, but monitoring, management, maintenance, analytics, and more. Managed services are a holistic approach to ensuring uptime, workplace efficiency, and optimal return on your technology investments. You don’t even have to worry whether you have enough resources to keep your audiovisual technology running smoothly. One of the top benefits of using managed services is the peace of mind you get from knowing your equipment is in good hands around the clock.

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Here are a few characteristics to look for when researching managed service providers:

  • They are proactive. They detect many issues before they ever become a problem for you.

  • The buck stops with them. They take responsibility for keeping your systems working smoothly. You don’t have to worry whether you need to contact a manufacturer or someone else because they handle it all.

  • They stress commitment. They are available when you need them, and they respond quickly.

  • They offer custom solutions. They know not only the services your company needs, but they understand the insights and analytics you want.

Once you’ve narrowed down your options of audiovisual managed service providers you feel good about, request an assessment that gets down to the nitty gritty of what your company needs and how to best accomplish your goals. 

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