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Why Health Care Organizations Need a Monitoring and Reporting System

Healthcare June 26, 2018

The last thing you want to happen during a well-prepared presentation or an online appointment with a patient is to fumble with video inputs or to double, triple, or quadruple check the settings – only to come up short of an answer.

When the person on the other end keeps miming that they can’t hear you or when the entire screen is black showing nothing but a cryptic web dialogue, the whole meeting can seem like a lost cause.

Working in health care, you can’t afford to lose time like that.

People depend on that technology for doctor visits that might not otherwise be feasible due to long travel times or hectic schedules. They depend on that virtual visit.

But, not only is it important for doctors to reach patients, it’s also important for doctors to reach doctors, to reach nurses, administration, and students – no matter where they are.

Learn about AVI Insight, the industry's first multi-platform, multi-vendor, real-time monitoring and reporting system.

Whether for administrative work or sharing breakthrough findings, the medical staff has a growing need to share content with each other, reach others via telemedicine or video conference, and more. What's standing in the way is malfunctioning equipment or trivial technical delays that could be prevented by having a monitoring and reporting platform in place.

Being able to prevent technical problems with the right monitoring and reporting tools can not only help keep medical staff working efficiently without the anxiety of failed calls, but it can provide visibility into usability trends, equipment performance, downtime and much more that can save time and resources.

Fix the Problem Before It Happens

If you could prevent a lost video signal or a degraded media switcher from stopping your meeting or presentation, wouldn’t you?

Naturally, yes.

But the problem many run into is that it’s simply too much work to constantly monitor each device in every meeting room, huddle room, and boardroom – especially when the organization has several locations around the state, country or even the world.

If that’s the case, it’s just not feasible to proactively monitor every room’s equipment and system.

Internal IT and technical support are often facing numerous other tasks at hand too, so being able to monitor, predict, and report on device failure, trends and more can be an insurmountable beast of a task.

For larger facilities, it can make all the difference having a reporting system in place that can shed much-needed light on how systems are performing, including showing results for occupancy and maintenance trends.

Many manufacturers and audiovisual integrators offer monitoring and reporting software to help IT keep a record of the technical assets in play.

The major benefits of having a monitoring and reporting platform in place:

  • Proactively monitors equipment, giving insight into foreseeable problems, maintenance and more without leaving the command center.
  • Diagnostics in real-time. In the chance that something goes undetected, real-time diagnostics can dispatch a remote tech to service the call while on-site support is en route.
  • Harnessing the data. When it comes time to figure out what’s gone wrong or what’s going really right, occupancy percentages, system failures, usage rates, and more tell all.
  • The returns. Knowing whether or not the system is working or not is one thing – but knowing how much money you’ve saved or lost takes it to another level. Some monitoring platforms can help you determine ROI on technology investments.

What’s important to note about different monitoring platforms is that some aren’t an end-to-end solution. Some platforms only work with manufacturer-specific products, while others have limitations when it comes to integrating with native systems, security, or reporting.

However, finding the right monitoring and reporting platform can make a tremendous difference for technical staff who are supporting large organizations. In some cases, having that data available is a must.

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The technical staff who are spread thin among many clinics or campuses will be able to breathe easier having an extra set of "eyes" on the rooms. But, integrating a monitoring and reporting platform into the organization’s current framework goes beyond just helping IT.

It’s going to extend to the administrative staff, medical staff, and ultimately, the patients because it acts as a checks and balances to the equipment and systems in-house by showing what’s working, what’s not, and what’s due for maintenance.

Bringing all of that data into the light could save patients time and stress when meeting with their physicians or it could keep the morning meeting on track.

Having the visibility into the performance and utilization of AV equipment, video conferencing systems, digital signage and more can enable an organization to run as it should, without the uncertainty of knowing whether or not the systems are working and whether or not you’ve made the right investment.

AVI Systems developed the industry’s first multi-platform, multi-vendor, real-time monitoring and reporting system. It's called AVI Insight. Learn more about the platform here.


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